Detailed Business Process Model Description : Start Premise Based Service for Landlord Description : 6.0.2.2 Add Customer Contact 3.4.1.1 Manage Customer Contact

6.0.2.2 Add Customer Contact 3.4.1.1 Manage Customer Contact
See Start Premise Based Service for Landlord - Tenant Page 5 on page 2-6 for the business process diagram associated with this activity.
Group: Service Agreement Activation Process
Actor/Role: CC&B
Description: The Customer Contact is added in CC&B. If configured, CC&B can automatically create a Customer Contact when Service Agreements are activated. CC&B creates a Dashboard Alert for the Customer Contact information and displays the last contact in the Dashboard Alert.
Manual Process: - The CSR or Authorized User can create a Customer Contact online based on established business rules.
Automated Process: - Based on configuration a Customer Contact can be created automatically.
 
 
 
SAACT - SA Activation - activates and stops Service Agreements when all required information is available.

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