Detailed Business Process Model Description : Start Premise Based Service for Landlord Description : 4.6 Search for Customer - Tenant

4.6 Search for Customer - Tenant
See Start Premise Based Service for Landlord - Tenant Page 3 on page 2-4 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: Upon receipt of request for Start Service, the CSR or Authorized User locates the customer (tenant) in CC&B using Control Central Search. When a customer is selected, the CSR or Authorized User is automatically transferred to Control Central - Account Information refreshed with the selected customer's data. Dashboard Alerts provide the CSR or Authorized User with pertinent information for the customer including Pending Starts.
 
 

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