Start Premise Based Service for Landlord Description This section includes detailed descriptions of the steps involved in the Start Premise Based Service For Landlord - Tenant business process, including: • 1.0 Determine Requirements for Landlord Agreement • 1.1 5.1.5.1a Manage Metered Site • 1.2 Search for Customer - Landlord • 1.3 3.3.1.1 Establish Person and or Account • 1.4 Evaluate Account and Starting Premise for Landlord • 1.5 Determine Impact on Pending Start SA for Landlord • 1.6 Make Changes • 1.7 Update Pending Start SA for Landlord • 1.8 Request Update Start Date for LL Pending Start SA and Pending Stop SA for Tenant • 1.9 Update Pending Stop SA for Tenant • 2.0 Update Pending Start SA for Landlord • 2.1 Update FA 5.3.2.1 Manage Field Activities and Field Orders • 2.2 Request Update Pending Start SA for Landlord • 2.3 Request Credit Review from External Credit Bureau • 2.4 Provide External Credit Score Information • 2.5 Receive Results from External Credit Bureau • 2.6 Evaluate Results from External Credit Bureau • 2.7 3.3.3.2 Determine Customer Deposit Process • 2.8 Determine Specific Requirements for Each Start SA • 2.9 Confirm Start Service Information and Mailing Address • 3.0 Store Future Mailing Address • 3.1 Add Pending Start SA for Landlord and Link SA/SP • 3.2 Add Pending Start Alert • 3.3 Populate End Date and Update SA Status to Pending Stop for Existing Tenant • 3.4 Add Pending Stop SA Alert • 3.5 Create FA 5.3.2.1 Manage Field Activities and Field Orders • 3.6 Complete FA Using Recent Read 5.3.2.1 Manage Field Activities and Field Orders • 3.7 3.3.2.2 Start Non-Premise Based Service • 3.8 Evaluate Pending Start SA for Landlord • 3.9 Update SA/SP with Read • 4.0 Request Activate SA • 4.2 Initiate Cancel Pending Start SA for Landlord • 4.3 Cancel Pending Start SA for Landlord • 4.4 Cancel Pending Stop SA for Tenant • 4.5 Cancel FA 5.3.2.1 Manage Field Activities and Field Orders • 4.6 Search for Customer - Tenant • 4.7 Evaluate Premise to Start • 4.8 Evaluate Account for New Tenant • 4.9 Determine Impact on Pending Start SA for Tenant • 5.0 Update Pending Start SA for Tenant • 5.1 Request Update Pending Start SA End Date • 5.2 Update Pending Stop SA Date • 5.3 Add Pending Start SA for Tenant, and Link SA/SP Group • 5.4 Change Existing Tenant Pending Stop Date to Match Pending Start Date for New Tenant • 5.5 Update Landlord Pending Start SA with Pending Stop Date to Match Pending Start Date for Tenant • 5.6 Evaluate Pending Start SA for Tenant • 5.7 Initiate Cancel for Pending Start SA for New Tenant • 5.8 Cancel Pending Start SA for New Tenant • 5.9 Identify Pending Start Service Agreements Ready for Activation • 6.0 Highlight Exceptions • 6.0.1.1 Investigate and Resolve Error • 6.0.1.2 Obtain Meter Read Information • 6.0.1.3 Request Complete To Do • 6.0.1.4 Complete To Do • 6.0.2.1 Create To Do Entry • 6.0.2.2 Add Customer Contact 3.4.1.1 Manage Customer Contact • 6.1 Analyze Active SA • 6.2 Evaluate Eligibility for Cancellation • 6.3 Request Cancel Adjustment(s) and Update Balance • 6.4 Cancel Adjustment(s) and Reflect Changes to Balance • 6.5 Cancel Bill Segment - 4.2.2 Manage Bill • 6.6 3.3.6.3 Stop Premise Based Service for Landlord - Tenant • 6.7 Cancel Payment 4.3.1.1 Manage Payments • 6.8 Initiate Cancel SA • 6.9 Cancel SA • 3.5.1.1 Perform Work • 3.5.1.2 Send Field Activity/Field Order/ Results • 3.5.1.3 Complete FA • 3.5.1.4 Store Meter Read on SA/SP • 3.5.1.5 Request Complete FA • 7.0 Identify Eligible Pending Start/Stop(s) to Create Field Activity • 7.1 Evaluate Errors • 7.2 Resolve Exception and Request Update Data • 7.3 Update Data