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Oracle Utilities Customer Care and Billing
Overview
Brief Description
Actors/Roles
Detailed Business Process Model Description
Business Process Diagrams
Start Premise Based Service for Landlord - Tenant Page 2
Start Premise Based Service for Landlord - Tenant Page 3
Start Premise Based Service for Landlord - Tenant Page 4
Start Premise Based Service for Landlord - Tenant Page 5
Start Premise Based Service for Landlord - Tenant Page 6
Start Premise Based Service for Landlord Description
1.0 Determine Requirements for Landlord Agreement
1.1 5.1.5.1a Manage Metered Site
1.2 Search for Customer - Landlord
1.3 3.3.1.1 Establish Person and or Account
1.4 Evaluate Account and Starting Premise for Landlord
1.5 Determine Impact on Pending Start SA for Landlord
1.6 Make Changes
1.7 Update Pending Start SA for Landlord
1.8 Request Update Start Date for LL Pending Start SA and Pending Stop SA for Tenant
1.9 Update Pending Stop SA for Tenant
2.0 Update Pending Start SA for Landlord
2.1 Update FA 5.3.2.1 Manage Field Activities and Field Orders
2.2 Request Update Pending Start SA for Landlord
2.3 Request Credit Review from External Credit Bureau
2.4 Provide External Credit Score Information
2.5 Receive Results from External Credit Bureau
2.6 Evaluate Results from External Credit Bureau
2.7 3.3.3.2 Determine Customer Deposit Process
2.8 Determine Specific Requirements for Each Start SA
2.9 Confirm Start Service Information and Mailing Address
3.0 Store Future Mailing Address
3.1 Add Pending Start SA for Landlord and Link SA/SP
3.2 Add Pending Start Alert
3.3 Populate End Date and Update SA Status to Pending Stop for Existing Tenant
3.4 Add Pending Stop SA Alert
3.5 Create FA 5.3.2.1 Manage Field Activities and Field Orders
3.6 Complete FA Using Recent Read 5.3.2.1 Manage Field Activities and Field Orders
3.7 3.3.2.2 Start Non-Premise Based Service
3.8 Evaluate Pending Start SA for Landlord
3.9 Update SA/SP with Read
4.0 Request Activate SA
4.1 Update SA and Change Status to Active
4.2 Initiate Cancel Pending Start SA for Landlord
4.3 Cancel Pending Start SA for Landlord
4.4 Cancel Pending Stop SA for Tenant
4.5 Cancel FA 5.3.2.1 Manage Field Activities and Field Orders
4.6 Search for Customer - Tenant
4.7 Evaluate Premise to Start
4.8 Evaluate Account for New Tenant
4.9 Determine Impact on Pending Start SA for Tenant
5.0 Update Pending Start SA for Tenant
5.1 Request Update Pending Start SA End Date
5.2 Update Pending Stop SA Date
5.3 Add Pending Start SA for Tenant, and Link SA/SP Group
5.4 Change Existing Tenant Pending Stop Date to Match Pending Start Date for New Tenant
5.5 Update Landlord Pending Start SA with Pending Stop Date to Match Pending Start Date for Tenant
5.6 Evaluate Pending Start SA for Tenant
5.7 Initiate Cancel for Pending Start SA for New Tenant
5.8 Cancel Pending Start SA for New Tenant
5.9 Identify Pending Start Service Agreements Ready for Activation
6.0 Highlight Exceptions
6.0.1.1 Investigate and Resolve Error
6.0.1.2 Obtain Meter Read Information
6.0.1.3 Request Complete To Do
6.0.1.4 Complete To Do
6.0.2.1 Create To Do Entry
6.0.2.2 Add Customer Contact 3.4.1.1 Manage Customer Contact
6.1 Analyze Active SA
6.2 Evaluate Eligibility for Cancellation
6.3 Request Cancel Adjustment(s) and Update Balance
6.4 Cancel Adjustment(s) and Reflect Changes to Balance
6.5 Cancel Bill Segment - 4.2.2 Manage Bill
6.6 3.3.6.3 Stop Premise Based Service for Landlord - Tenant
6.7 Cancel Payment 4.3.1.1 Manage Payments
6.8 Initiate Cancel SA
6.9 Cancel SA
3.5.1.1 Perform Work
3.5.1.2 Send Field Activity/Field Order/ Results
3.5.1.3 Complete FA
3.5.1.4 Store Meter Read on SA/SP
3.5.1.5 Request Complete FA
7.0 Identify Eligible Pending Start/Stop(s) to Create Field Activity
7.1 Evaluate Errors
7.2 Resolve Exception and Request Update Data
7.3 Update Data
Installation Options - Control Central Alert Algorithms
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