See Start Premise Based Service for Landlord - Tenant Page 5 on page 2-6 for the business process diagram associated with this activity.Group: Service Agreement Activation ProcessActor/Role: CC&BDescription: The Customer Contact is added in CC&B. If configured, CC&B can automatically create a Customer Contact when Service Agreements are activated. CC&B creates a Dashboard Alert for the Customer Contact information and displays the last contact in the Dashboard Alert.Manual Process: - The CSR or Authorized User can create a Customer Contact online based on established business rules.
SAAT-CC - SA Type -SA Activation - this algorithm creates a Customer Contact
SAACT - SA Activation - activates and stops Service Agreements when all required information is available.
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