Group: Service Agreement Activation Process
Group: Field Activity Completion Process
Group: Pending SA/SP Monitor Process
Description: The background process, SAACT, Service Agreement Activation, periodically checks to see if Service Agreements can be activated. CC&B creates an exception processing record for each Service Agreement with the Service Agreement's effective start date less than the current date and with missing or incomplete information. The Service Agreement may also be manually activated. A separate background process creates To Do Entries for Pending Start/Stops that are older than a configured date. To Do Type and To Do Roles must also be configured. The FA Completion process will also create exception records for Field Activities with missing or incomplete information.