See Start Premise Based Service for Landlord - Tenant Page 2 on page 2-3 for the business process diagram associated with this activity.Actor/Role: CSRDescription: The CSR or Authorized User reviews the pending start Service Agreement. Prior to Service Agreement activation, it may be determined the Service Agreement needs to be canceled. The customer (landlord) may call and indicate they are not moving in or taking responsibility for utility charges for the given Premise. They may request to cancel the request to start. The CSR or Authorized User may need to manually start the Service Agreement to expedite Billing or to process an anomaly.
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